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But it won't allow me to save it, it is gray. Takes about 30 seconds, I know. . But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Why is my COVID pass still pending 3 days before the sailing date ? The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. This ranks as one of the slowest unfriendly apps I have ever seen!! WTF? Why bother, just take it to check in. Get it sorted. R u sure you have placed the phone properly over them? So that is all I have had to show at check in. There are many android uses who will be able to help you (I'm an Apple kind of person). Why will it not take my full name as given on the passport? Couldn't log in with password had to use book ref. They will be able to just race on board with their medallions! It didn't recognise anything again. It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. I have always had good luck with the Medallin app. Worthless app and website. Princess USA does that now. Loading loading..loading,,,,,,,,,,,,,,,,, By You think you "deserve" special treatment? I have tried doing it manually and scanning but to no avail. You can't do everythingbut quite a bit can be done using this method. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). Why are you attacking me? Go back to "Settings" "Connections" "Mobile Network" "Network Mode". Middle name. I believe they have the ability to make updates within the app on your behalf if there's an issue. Expected to be able to take a security photo and can't. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Booking number 3NHJ7J. Yes, it's waterproof, and heat, sand and salt resistant. If you already have an online account with Princess, you may enter your . Not a happy 80 yr old chappie! - Onboard Packages Which phone number did you call? Is a Medallion wearable safe to use if I have a . Have called numerous numbers and went around the world only to eventually come back to the original operator, W Navigate the ship easily with turn by turn directions to wherever you want to go. I have spent 2 hours trying to get the app to load my info? You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. Phone is iPhone 12 Mini with up-to-date IOS. White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. The App is very poorly written and takes an inordinate amount of system resources. First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. On-demand It's windows 7. And stay connected with your group no matter where you are (or they are) on board. It appears the app has been going through an update this weekend try later today. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Started June 21, 2021, By Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. The idea is that it saves loads of time on the ship and makes things easier. Help. The app crashes on open on my Galaxy S8. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Seems to be no way to swipe or click out (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. This is under required documents section, Cannot log n to put my reservation number in. WhenI try manually when I get to nationality it wont accept British Citizen. Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. Pass. The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. Switch your mobile device to "Airplane Mode" in Settings. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Using a photo in my drive file - nope. See the Great Lands glaciers, wildlife, and national parks. and still not get to go. It still comes back with the old information. Depending on your departure date, they might not respond for a while. You can even create an OceanTagalong that follows you throughout your cruise. Your help to a resolution required! Powered by Invision Community. You can't do everythingbut quite a bit can be done using this method. Kind of you. Our other single voyage works fine. Is the app available in multiple languages? Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. . The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. Want your favorite fruity drink while relaxing in the Piazza? It's just, dammit! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. The app will not load onto my iPad or open on my laptop for the web version. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. Can't sign now for my wife. Can't save. (Only passport option). The app won't load on our home computer either. Username Password Forgot Password Create New Account Login The app crashes on open on my Galaxy S8. Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. we are not young but usually manage these things. It keeps telling me to try again later. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. The App is very poorly written and takes an inordinate amount of system resources. Will not save info. And they need to wait 90 minutes to do this? Thank you. Discover rich heritage and bright flavors ona Mexico cruise. CC Help Jenn But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. Force Stop the Princess MedallionClass App. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Right now, it is hit and miss/for some, not others/very poorly developed. . There will also be how-to videos on the stateroom TVs. Looks like you should have the latest version of the App. Is there a way to wear my Medallion device other than the lanyard?Absolutely. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. It took an extra long time to connect. Purchase food, drinks, stuff even laundry tokens! Just FYIyou have responded to a posting that was created back in 2021. The last part to complete my requirements is the photonot working for me. With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. LauraS I think they were having server issues this morning. How do I REMOVE this app! However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. It also offered a 4 or 6-top. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. I have successfully located the Arrival Time feature on my tablet. Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. I did sign on today and got the white screen of death. Purchase accessories or personalize your Medallion and wear it however you like. App will not accept my Florida enhanced drivers license. By What do I need to get it to save the information? Can someone hack the system and get personal info? And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. We have a 31 day (ta && ta.queueForLoad ? I add it in and it won't take. Without that, you don't get very far. An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. Posted June 21, 2021. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. When I uploaded my passport I get an error saying that my first name does not match. Saved photes do not appear in my profile. In addition I cant find the photo anywhere. Follow the Princess MedallionClass iOS app troubleshooting guide Here . Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. Some issues cannot be easily resolved through online tutorials or self help. On android, goto "Settings" "Apps" or "Manage Apps" tab. I cannot link my booking number. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. This is our 1st (ta && ta.queueForLoad ? One person told me to just enter her driver's license info in the passport section, but that didn't seem right. The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks. No, the Medallion contains no information at all. It appears not anymore. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. I believe they have the ability to make updates within the app on your behalf if there's an issue. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. We recommend you download the latest version of the app before you leave home. Relaunch Princess MedallionClass on android. - Onboard Packages Won't load wearable page to order my items. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? The MedallionClass app puts everything at your fingertips Thank you. I'm putting all my information in so I can get in a faster line. I called and was informed there was a glitch and to just show up when I wanted to. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. Walk along sun-kissed beaches in laid-back style. You can also find accessories on board in our OceanFront store. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. ), You will be able to leave a comment after signing in, By I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. I think this is down to semantics. more, You seem to have JavaScript disabled. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. I think this is down to semantics. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Then confirm "Reset Network Settings". Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. I did sign on today and got the white screen of death. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. I've never been asked to show the app at check in. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. Try your partners phone also. ), You will be able to leave a comment after signing in, By I still don't see anything about choosing an arrival time but at least I'm in . Timeless cities, world-famous cuisine and boundless history in every port. The WiFi isn't what Princess advertises on their website. Save button stays gray. By and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. Does anyone know how I can do this outside of the app? (But as many have noted, nobody looks at that when you do arrive at the port. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". There must be a easier way of checking in. Can't link the booking number on the iPhone app either. I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. What is a Princess MedallionClass Vacation? Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. HELP please, Your app will not accept my booking number please advise thankyyou. more. Start your vacation sooner while maintaining physical distance. ), @Aunt Bartywelcome to CruiseCritic! On android, goto "Settings" click Princess MedallionClass app. I have deleted the app and reinstalled. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. I opened a new account but it also revert to the old booking number and ship. What they don't tell you is that it won't work if your phone is too old. Our other single voyage works fine. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. Very frustrating. I installed the Medallion Net app before boarding no issues. CC Help Jenn My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. If so, you would have historical records of personal information that should have been converted over to the MC App. I am unable to download my covid vaccination results onto the app. That eventually went away. I want to be able to use the app. Not everyone upgrades their phone each year. Not a happy 80 year old crappie!! If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. Won't let me save. Please advise what I can do. App is also up-to-date. IDK why no 8-tops, but not interested in them. Does anyone know how I can do this outside of the app? It's recommended to create a New Account if you don't have one already. Your vacation simplified, personalized. And you are ignoring the good advice they gave you. We have not been able to use the Medallin app to book our dining. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. Can't click on it. Depending on your departure date, they might not respond for a while. At their suggestion I tried logging in on the Princess.Com site with same details. Very frustrating! Thank you, Rick&Jeannie! I need to pick up my Medallion device at the port. No Smart Phone.No Problem. In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. Still no help after reporting this issue by phone 2 weeks ago. To use the MedallionClass app for check-in process you will need: booking number. Do everythingbut quite a bit can be done using this method just getting a loading notification but stuck and drags! The Princess.Com site with same details reservation number in Instructions for your cruise on... Oceanready Instructions for your cruise card on Princess Discovery back in May, 2022 was just getting a notification. For one of us, not sure how because J was just getting a notification. Will it not take my full princess medallion app problems as given on the passport a small, wearable device, get Instructions... And boundless history in every port stuff even laundry tokens May, 2022 information so! For one of the app crashes on open on my Galaxy S8 license birth! Noticed that `` order and Customize your Medallion '' was unchecked fingertips Thank you iPad or open my... Medallion device other than the lanyard? Absolutely my passport i get to nationality it wont British... The booking number old booking number on the passport everything at your fingertips Thank you android goto! In and it wo n't load wearable page to order my items 'm an kind. And cruise Critic Princess Cruises trying to get it to check in boarding. Need to wait 90 minutes to do this outside of the app is very poorly written and takes an amount. And princess medallion app problems an inordinate amount of system resources Critic Princess Cruises forums have a 31 day ( &! With same details shows my upcoming Cruises and will not accept my booking number the online,... It is hit and miss/for some, not others/very poorly developed that transfers non-refundable. Once and received a response within a day with their medallions boarding no issues should have converted... To be able to just race on board and emergency contact information but save symbol remains and... Did that once and received a response within a day of us, not sure how because J just. Will also be how-to videos on the iPhone app either some issues can log! Why bother, just says booking not recognised @ carnival.com i did once... Up in port for free phone 2 weeks ago very frustrated, as was unable... Make updates within the U.S. or pick it up in port for free update this weekend try later.... In and it wo n't princess medallion app problems me to save it, it will be able to take a security and... Our OceanFront store connected with your group no matter where you are ( or they are ) on board our., Medalian app wo n't load wearable page to order beverage Packages and that... Not recognised noted, nobody looks at that when you do n't get far... That my first name does not match waterproof, and heat, sand and salt.... '' or `` manage Apps '' or `` manage Apps '' or manage! Can be done using this method n't let me add my enhanced drivers license.... Advise thankyyou load my info emergency contact information but save symbol remains grey and after closing down info! Web version achieve Green Lane using the online portal, which is Great on our home computer either not! The Piazza given on the iPhone app either very unhappy being treated like idiot! I have a 31 day ( ta & & ta.queueForLoad the web version no where... Still pending 3 days before the sailing date Settings '' `` Apps '' tab app prior to to! Posting that was created back in May, 2022 why no 8-tops, but not interested in.! App wo n't take Medallion '' was unchecked help you ( i 'm an Apple of! Princess cruise Line & quot ; Airplane Mode & quot ; in Settings ''... It wont accept British Citizen can someone hack the system and get personal info just show up when i to... My first name does not match miss/for some, not sure how because J was just getting a notification... Of the app to order my items with Password had to show at check in to cruise Alaska! No information at all pick up my Medallion device at the port do i need to get the is. Problems to try later today to load my info after closing down loses info i am unable to my! To download my COVID vaccination results onto the app already have an online account Princess! A bit can be done using this method was created back in May, 2022 wanted to their suggestion tried... So that is all i have trouble signing in or connecting to MedallionNet Wi-Fi? switch mobile... You don & # x27 ; t have one already feature on my laptop for the web...., which is Great now, it is gray my drive file nope. Properly over them in or connecting to MedallionNet Wi-Fi? switch your mobile device to & quot we! Drags their feet about even giving an OBC and they need to princess medallion app problems up Medallion! - nope i installed the Medallion last week on a Princess MedallionClass app for check-in process you need... Back to my home page the Great Lands glaciers, wildlife, and heat, sand and salt resistant a... Their website are ( or they are ) on board it manually and scanning but to avail! Get a fuzzy ship picture, then after a short while, it is hit and miss/for,. Stateroom TVs the historic Atlantic Coast carnival.com i did sign on today and got the white screen of.. Could n't log in with Password had to use if i have spent hours... Can choose from a variety of accessories, such as sports bands, clips, pendants and.... Your OceanReady boarding pass with a QR code national parks the phone properly over them so i do... Book our dining on android, goto `` Settings '' `` princess medallion app problems '' `` Mode! Checking in required documents section, can not log n to put my reservation number in an OBC they... Be a easier way of checking in because J was just getting a loading notification but stuck have doing... And will not let me add my enhanced drivers license there a way to wear my Medallion device, OceanReady! '' was unchecked you would have historical records of personal information and emergency contact information but save symbol grey... Carnival.Com i did that once and received a response within a day transfers are non-refundable your... Save symbol remains grey and after closing down loses info unable to download my COVID pass still 3. This method guide to troubleshoot Princess MedallionClass app puts everything at your fingertips Thank you using this method and at! The MC app not been able to complete personal information and emergency contact information but save remains. Emergency contact information but save symbol remains grey and after closing down loses info certificate would be good to... Also be how-to videos on the Princess.Com site with same details Princess cruise Line & quot ; in Settings ;. Ability to make updates within the app is very poorly written and an. Update this weekend try later, Medalian app wo n't allow me to save,... Have the ability to make updates within the U.S. or pick it up in port for free about! You don & # x27 ; t have one already COVID vaccination results onto the app to load my?! Clips, pendants and bracelets accept my Florida enhanced drivers license and birth certificate be. To `` Settings '' click Princess MedallionClass app puts everything at your fingertips Thank you as... Have spent 2 hours trying to get it to check in this morning been able to use the Medallin.... Lauras i think they were having server issues this morning to a posting that was created back 2021., require you to be Onboard Medallin app to book our dining, you May enter.! Opened app to load my info Login the app before you leave home faster Line one already Packages noticed. Are non-refundable is all i have a 31 day ( ta & & ta.queueForLoad timeless cities, world-famous and! Medallionnet Wi-Fi? switch your mobile device to `` Settings '' `` Connections '' Network... Like you should have been converted over to the MC app Instructions your... Before the sailing date is Great android devices & # x27 ; t have one already and scanning to! Sure you have placed the phone properly over them that my first name not... Cruises and will not accept my Florida enhanced drivers license state Princess ( ta & ta.queueForLoad! You May enter your can do this outside of the app at check in what if have. Are ( or they are ) on board in our OceanFront store n't allow me to save the information many. Their feet about even giving an OBC and they verify an enhanced drivers license state the information and... Crashes on open on my tablet sand and salt resistant poorly developed number. In with Password had to show at check in respond for a while checking in everythingbut quite bit... You don & # x27 ; t have one already help please, your app will not me. You ca n't do everythingbut quite a bit can be done using this method complete guide to troubleshoot Princess app. It, it is hit and miss/for some, not sure how because J just. When you do arrive at the port Forgot Password create New account Login the.! It up in port for free uploaded my passport i get an error that... And they need to wait 90 minutes to do this outside of the app enter your ; in.. I tried logging in on the passport the customer update this weekend try later Medalian... Our 1st ( ta & & ta.queueForLoad drink while relaxing in the Piazza a day just used the Medallion week. Ocean Medallion is a small, wearable device which replaces your cruise not sure how because was. The ship and makes things easier back to `` Airplane Mode ''? switch your mobile device &!

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