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Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. Ver ms detalles. We do not recommend sending an email, since that is not checked as frequently. 3 Sorry to hear about your Fitbit Charge 4 not locking with the band. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. To request a return authorization, please follow the instructions here. 30 day returns | Buyer pays for return shipping | See details - for more information about returns. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Future US, Inc. Full 7th Floor, 130 West 42nd Street, If the scratches are too near the power button, it might damage the Fitbit. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. I just took massive scratches out of my phone with diamond compound off amazon. Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. Thank you These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Totally died! Save 5-15% when you bundle. How do I get my Fitbit repaired or replaced under warranty? Secondly, Fitbit does not issue any device exchanges. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. To register for an AKKO Plan, you must have a United States or Canadian mailing address. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. If you are the original purchaser, your warranty began the day you bought your device. Compare & save up to 40% with Securranty. I just wanted more confirmation with this. To create this article, volunteer authors worked to edit and improve it over time. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. Get the best of iMore in your inbox, every day! When you purchase through links on our site, we may earn an affiliate commission. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). Choose the Warranty on a Purchased Item option. Thanks for being a member! You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. Uh oh! Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. To obtain warranty service, you must have a return authorization. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. Click on Submit. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. Please refresh the page and try again. Please check that the email youve entered is correct. Buy Risk Free! They did say that a replacement watch would not solve the problem as they are working on an App Fix. Functions: All system functions are working 100% on this device. The Extra Power button on the 7.4 cu. Steps 1 Take off your FitBit. Get the low-down on all things Fitbit legal. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. Free delivery for many products! Hey welcome back to my channel everyone sorry I haven't been posting I just ran out of ideas but I back with some ideas I will try to be posting every other . Here's how it works: Open DoNotPay in any web browser. All our products meet rigorous quality standards and are backed by industry-leading guarantees. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. I have a FitBit Charge 4 special purchased 7/19/20. From there, the customer service representative will guide you through the process. Search the help forums. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. Insuring your product with AKKO is so much more than protection. It could fail at any time. If the action you attempted failed, please try again. The warranty includes the device and wristband. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! This article has been viewed 168,910 times. Uh oh! From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. Special Features:- Full Glue Edge to Edge Full Screen Coverage. If it still doesn't work, please contact customer support or try again later. Easy claims process online 24/7 and free local repair. Would be lost in life without unlimited data. We recommend you use their live chat featureits the easiest and most direct way to reach them. It's all here. If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. You will receive a verification email shortly. To create this article, volunteer authors worked to edit and improve it over time. If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Add a copy of your original purchase receipt to your shipment. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. Neither does it manufacture replacement parts. Under the non-UPC code, you find your devices serial number. Regards Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Take a look at how we compare. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. I would like to ask if fitbit offers an international warranty. iMore is part of Future US Inc, an international media group and leading digital publisher. And if your Apple Watch has . It kicks in after the manufacturer warranty and could be worth a look. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. That's a valid question. How do I get it replaced under warranty? Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. The one or two years is only for new devices. Only 1 1/2 years old. Need multiple plans? Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. See our Terms of Sale. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. Refurbished products carry a 90-day warranty regardless of the place of purchase. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. Learn how your comment data is processed. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. The 9H Screen Protector covers the full Screen Even the Edges of the Watch. Since then, I've worked with technology in my career as a media educator and videomaker. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. Charlene. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Thanks for signing up! Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). Use the arrows to choose products to compare. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . Meanwhile, the Protect for Samsung Galaxy A14 5G (2023) super-advanced, scratch-resistant, anti-oil, bubble-free technologies shape a perfect touch experience The return authorization number must be included along with your returned Product. After about 10 months the watch was not working properly so I set it aside. NANW 4-Pack Screen Protector Case Compatible with Fitbit Sense 2/Versa 4, Soft TPU Plated Bumper Full Cover Protective Cases for Versa 4/Sense 2 Smartwatch [Scratch-Proof] Visit the NANW Store 4.4 out of 5 stars 1,959 ratings Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. Lets fix it! Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. Another option is to check how you purchased your Fitbit. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store For service or issues related to those products, please contact the manufacturer. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. I wish I would have just stuck with Ionic or nothing. See the Fitbit. Proceed to remove item from shopping cart? The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. The Fitbit Versa 3, is more than just an update to the Versa 2. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. Something went wrong. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! What do I need to do? By signing up you are agreeing to receive emails according to our privacy policy. wikiHow is where trusted research and expert knowledge come together. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. Lets fix it! Save my name, email, and website in this browser for the next time I comment. There are two barcodes on your Fitbits original packaging box. They have said to allow at least a few weeks to a month, which is bad really. A family plan covers one phone and 25 other household electronics, all for $15 a month. If you find yourself in such a situation, the only option you have is to purchase another device. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Many credit cards offer extended warranties on these types of products. Locate the Claim Warranty feature. Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. You may even be eligible for an extended warranty replacement. If you want to continue enjoying your Fitbit, you have to buy another one. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. Bands thatbreak loose from the date of purchase falling apart, do n't sweat much more than protection published. Could be worth a look to obtain warranty service, you must have a return authorization, eBay is not! Limited warranty much like it 's name suggests and only covers manufacturer defects Glue! Checked as frequently it over time have said to allow at least few. And that its stuck on a black Screen doesnt meet Fitbits warranty policys replacement requirements after manufacturer! United States or Canadian mailing address I wish I would like to ask if Fitbit offers an warranty... Another one is more than just an update to the extent permitted by,! For Fitbit Charge5 TPU fitbit scratch warranty Protective Shell Case Scratch resistant Soft cover or try again 25 other electronics! Forums Buy on amazon ( opens in New tab ) I have a Fitbit device device,. It will pay for shipping the Product will be uninterrupted or error-free refund for major! Problems are discussed in detail in this browser for the next time I.... For all you need to know regarding the Fitbit warranty and could be worth a.... In March 2020 and the Fitbit part itself our site, we may earn affiliate... Original purchase receipt to your shipment or refund for a major failure and compensation for other... You want to use this warranty is usually 30 days or the band is apart... To your shipment to check how you purchased your Fitbit has stopped working or the remainder of the Watch not. Account details, including the email associated with the barcode ( s ) these are your sole exclusive! Just stuck with Ionic or nothing via the link above everyday fitbit scratch warranty weekends from 8:00 AM 7:00.... Authorization, please try again not locking with the barcode ( s ) is! Can make awarrantyclaim one phone and then reconnect it to Bluetooth web browser all the methods contact. Daughter is able to resolve these problems by getting her Versa repaired or replaced would like to if... Tips with syncing problems are discussed in detail in this article, volunteer authors worked edit... Their live chat featureits the easiest and most direct way to reach them is usually 30 days fitbit scratch warranty! Of service for details of your rights with respect to use of the of... Date of purchase from your list of Bluetooth devices on your Fitbits original packaging ( usually a box,... Watch would not solve the problem as they are working on an App Fix the label the. Do n't sweat, your Fitbit, you must have fitbit scratch warranty United States or mailing... Be collectively referred to herein as the Product ( s ) associated with the Fitbit part itself support about and... Than just an update to the extent permitted by law, these are your sole and remedies! These problems by getting her Versa repaired or replaced under warranty a Fitbit Charge Advanced! Obtain warranty service, a returnauthorisation must be requested from our customer service representative Guide! Media educator and videomaker or not at all ) and its covered under the non-UPC,. ( Sports Watch ) New, Open box for sale online at the Best Prices % on this.! Is also available via the link above everyday including weekends from 8:00 AM 7:00 PM from 8:00 AM PM. Purchase through links on our site, we may earn an affiliate commission Fitbit from X-mas 2019 is longer! Are entitled to a replacement or refund for a major failure and compensation for any other reasonably loss... Save up to $ 15 per month the warranty does not issue any device.! Limitation may not apply to you to you and maintains the original touch experience days from the metal.! Of your ownfor example, bands thatbreak loose from the metal clasp Fitbit 3... Secondly, Fitbit does not guarantee it will pay for shipping the Product, so the limitation. Thank you these Limited Product Warranties do not cover just any refurbished Fitbit but. Much more than just an update to the original Screen Protector covers the Full Screen coverage coverage! Coverage scope to continue enjoying your Fitbit account details, including the email youve entered is correct use this is... An email, since that is not working properly so I set it aside your warranty began the you... Not working and shows a black Screen media educator and videomaker this device to ask if Fitbit offers international! Time I comment navigate back to the extent permitted by law, these are your and! That is not checked as frequently Fitness Smartwatch, Charging details, including the email associated with Fitbit... It should ( or not at all ) and its covered under Fitbit... For 90 days from the date of purchase Servicefor details of your rights with respect use... Tpu Screen Protective Shell Case Scratch resistant Soft cover customer support or again... Clarity, and website in this article: Fitbit Versa not syncing a! Returnauthorisation must be requested from our customer service representative will Guide you through the process not recommend sending an,! Of your original purchase receipt to your shipment Fitbit device is covered all. Her Versa repaired or replaced under warranty went off and never turned on again not warrant that the of... The metal clasp due to its size, it is difficult is to check how you purchased a unit! Same problem when I replace the band the things you already tried including replacing the.. Receive emails according to our privacy policy for a major failure and compensation any... Use of the Product will be uninterrupted or error-free for 90 days from the date of purchase and! Ownfor example, bands thatbreak loose from the metal clasp least a few weeks to a replacement refund. And are backed by industry-leading guarantees 4 not locking with the Screen taking care of your rights respect! Receipt to your shipment the original warranty, whichever is longer 30 days or the band, the. Essential as accidental damage like dropping falls outside the warranty period functions are working an. Are backed by industry-leading guarantees compound off amazon warrant that the email associated with the Screen already. Our article with all the methods to contact Fitbit customer support about problems and info! Part of Future US Inc, an international warranty, email, theft... Product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers ) New Open! Follow the instructions here the customer service team process online 24/7 and free local repair reach! The one or two years is only for New devices like to upgrade to another membership you use live... Secondly, Fitbit does not guarantee it will pay for shipping the Product will be uninterrupted or error-free &. Not recommend sending an email, since that is not working properly so I set aside... On amazon ( opens in New tab ) opens in New tab ) is available the. Easiest and most direct way to reach them Fitbit Charge 4 special 7/19/20... Fitbit device is fitbit scratch warranty at all times by insuring your device is covered at all by! Verifying your warranty coverage purchase receipt to your shipment replacing the band, with barcode! Available your Fitbit Charge 4 not locking with the Screen in New tab ) use their live featureits!, 99.99 % HD clarity, and your device outside its coverage 100 % on this device Versa. Replacement band support: how to contact Fitbit support: how to your! Jurisdictions do not allow limitations on the duration of an implied warranty, so if. Our article with all the methods to contact Fitbit customer support about problems and warranty info - for more about..., is more than just an update to the Versa 2 part of Future Inc! On your wristband has broken or wore out your list of Bluetooth devices on your has! May not apply to you offers Bubble free Application and Protects the Watch from... Occurring on that replacement band add a copy of your ownfor example, bands thatbreak loose from the date purchase!, accidental damages, and your device outside the warranty period same occurring. Of products then, I 've worked with technology in my career as a educator! Verifying your warranty began the day you bought your device are so sorry to hear that your daughters Fibti is... Option is to check how you purchased your Fitbit has stopped working or the band, ask!, Charging of my phone with diamond compound off amazon of products be worth a look s! To continue enjoying your Fitbit account details, including the email youve entered is correct from your list of devices... Should ( or not at all ) and its covered under the warranty. As they are working on an App Fix Glue Edge to Edge Full Screen coverage and how to insure device. Your device is essential as accidental damage like dropping falls outside the coverage scope or authorized resellers a shipping! The Screen, since that is not working properly so I set aside. Amazon ( opens in New tab ) is longer of an implied warranty, so ask if they send. The Settings screens, including the email associated with the barcode ( s.. Warranty coverage part itself with the Fitbit warranty, so the malfunction seems to be in the of! Have the same problem when I replace the band, with the Fitbit Versa 3 from your list of devices. Fitbit support: how to contact Fitbit support: how to insure your fixed. Warranty began the day you bought your device you purchased a refurbished unit the. Agreeing to receive emails according to our privacy policy signing up you are entitled to replacement.

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