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Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). Probably a bit of both. . So why is that? or generally what the interview rounds look like? S&O was the do everything else group, taking care of everything from CRM to competitive intelligence to some lightweight customer research. DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. We do have that sense of community and collaboration across the Launcher team. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. Data is a real-time snapshot *Data is delayed at least 15 minutes. At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. Many of the leaders at DoorDash today were with the company during that time, and maintain the same pragmatic determination that got us through then. As DoorDash grows both in scale and range of offering, the strength of our merchant services engine must grow with it. Its rarely the same. DoorDash developed an operational playbook to launch, run and scale their local markets. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. Changs, continue to invest in our relationship by partnering with us at new stores across the country. But that doesnt really matter, because what matters is execution and putting the strategy to work. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. Get email updates for new Merchant Services jobs in Tempe, AZ. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. Fv 27, 2023 . Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . To provide the point of view from the S&O side, I asked Cat Beley, a Director of S&O at DoorDash, to share her thoughts on the collaborative partnership between them and the research team: Research is my first stop whenever my team is considering a new program or product. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. Thats the aggregate picture. I applied and interviewed for DD strategy and operations role (was rejected in the last round). How long does it take to cook a pizza? Theres also a subscription component to the DoorDash business, its not just purely transactional. ************************************************************************************************1) What would providing excellent customer service mean to you in this role with Doordash?Answer Example:\"I fully understand that customers would be relying on me to provide fast and accurate service in this role with Doordash. Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. Sign in to create your job alert for Merchant Services jobs in Tempe, AZ. Get notified about new Merchant Services jobs in Tempe, AZ. Sign in to save Manager, Merchant Services Strategy & Operations at DoorDash. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. Whatever Im doing, I have to understand whats happening on the ground. If youre building your own company and are just about to go raise money, in particular for the first time Id love to talk to to you! What type of questions to expect in the SQL and case interview rounds? Again, lets assume 8% for simpler math. Ive learned to love being wrong. Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. Any tips on what to expect from the Strategy & Ops interviews? TELUS, Go to company page Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. The initial messages for the campaign were something more generic. Referrals increase your chances of interviewing at DoorDash by 2x. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. DoorDash spends between 7% (2017 Cohort) and 10% (2018 Cohort) of Marketplace GOV on customer acquistion in Year 1. On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? Thats a lot, in the range of 23x higher than what I see with other engineering organizations. Launching is an investment. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. But we celebrate each others successes and learn from each others challenges too. Based on their research, they bring on the most desirable merchants. From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. They can also help fill the sales role in a newer region that doesnt yet have its own team. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. We want to hear from you. With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. On a work level, this includes the targets that are set for me and the professional development that I seek. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. I applied for an ops role late last year. Consultant, Go to company page DoorDash uses machine learning (ML) to analyze thousands of merchant menus, and has seen hefty improvement in menu performance from experiments involving header photos and more information about the restaurant. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. Because we were less well-funded than our peers, we had to be very disciplined about how we allocated capital while still trying to grow as a business. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. Building on that momentum, the two-time CNBC Disruptor 50 company is also planning international expansion following a recent launch in Japan. For me, the lesson learned here is that DoorDash decided to compete in a market segment that others had overlooked. DoorDash Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. I thought my background gave me a good foundation for the role, and I knew they would offer the challenge I was looking for. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. Click the link below to head over to Substack and subscribe!, Investor at Rodeo Beach, co-founded and sold intermix.io, VP of Platform Products at Instana, https://doordash.engineering/2020/02/28/next-generation-optimization-for-dasher-dispatch-at-doordash/, https://doordash.engineering/2020/09/25/how-doordash-is-scaling-its-data-platform/, https://blog.doordash.com/celebrating-caviars-expansion-to-three-new-markets-austin-miami-and-san-diego-998c8cc6beea, how to optimize their dishes for delivery and pick-up, https://get.doordash.com/blog/off-premise-food-quality, https://blog.doordash.com/announcing-doordash-as-the-official-on-demand-delivery-platform-of-the-nba-wnba-and-nba-2k-league-a5d89616dfc0, https://doordash.engineering/2019/02/20/experiment-rigor-for-switchback-experiment-analysis/, https://doordash.engineering/2018/02/13/switchback-tests-and-randomized-experimentation-under-network-effects-at-doordash/, https://doordash.engineering/2020/11/10/uncovering-online-delivery-menu-best-practices-with-machine-learning/, a real-time prediction service called Sybil, https://doordash.engineering/2020/06/29/doordashs-new-prediction-service/, DoorDash also migrated from a Monolith to a Microservice Architecture, A relentless focus on execution 1% better every day, A data platform that drives intelligence and automation. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. How can we solve it? Source: mulinfo.csrtimys.res.in. how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. How big is the problem? We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. I have a business degree and went right into consulting, which eventually got monotonous. via marketing, promotions, etc. In this article, I wanted to dive deeper into that aspect and share more insight into our partnership with the S&O team. As the lead of Consumer Value & Pricing at DoorDash, having research play an active role in the early development of new ideas increases our odds for success exponentially. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. Im also looking forward to launching Calgary; adding a new city is always exciting. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. Etc. This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. After putting together an initial strategy and sizing the opportunity, I lean on research to help us in understanding consumer product fit. As we continue to grow, we think about how we can maintain flexibility and meaningful earnings opportunities for Dashers, continue to have as much coverage for merchants as possible, and always ensure that consumers are receiving their orders efficiently. It is a dataset with drivers, delivery times, money made, and tips. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. The Launchers are really valuable assets; theyre the first ones on the ground, and they pre-sell some merchants and do some raw marketing. acquire more merchants, and empower them with more merchant services that help them grow their business. The S&O partner was able to get on calls with customers by herself and got first-hand feedback. You also need to think creatively and be willing to experiment. San Francisco based. About The TeamOn the Merchant Strategy & Operations team, our mission is to have best-in classSee this and similar jobs on LinkedIn. The focused, detail-driven judgement we relied upon to succeed then has become part of DoorDash's DNA, while also setting us up to better overcome the challenges that happened afterward (and have yet to come). A Division of NBCUniversal. The whole process takes six to eight weeks. Its important to take initiative. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. Interested in joining the team? For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. Cross-functional Assessment 3. At the beginning of the pandemic, over 40% of merchants didn't have an online channel to reach customers, and we know that now more than ever, driving online sales is critical for these businesses. Deloitte. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. But here, its welcomed. So there was plenty of well-funded, existing competition. DoorDash also values experimentation. We try to influence before a solution is set in stone, so that we are not just validating it. Strategy & Operations (S&O) is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. Show benefits by country: United States DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. The 2016 cohort increased its annual spend by 57% in Year 4 (2019) compared to 2016. Im also teaching them to be leaders themselves. But you definitely form bonds with your teammates. Im excited because I see us making progress on all three fronts in the next year. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. Did he reply to any of the previous DMs? kick off marketing efforts to bring in customers. People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. Im a Strategy and Ops Manager on the customer and merchant sides in the Canadian region. while also balancing the dynamics of a three-sided marketplace. is a common use case for power users. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. They want to make candidate can handle the work. Fang: Building the DoorDash logistics network was an expansive effort, and is an ongoing effort across our company today. Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. PwC, Go to company page Because members of our team also gain such a deep understanding of the product and our users, they often move to other teams, like Product Management or Business Operations. Andy holds a BS in Computer Science from Stanford University, where he met fellow co-founders Tony Xu and Stanley Tang and the concept for DoorDash was born. Being a leader at DoorDash means empowering the people on your team to be successful.. Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. But DoorDash takes the cake in my opinion. We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. Im a Regional General Manager based out of our Midwest hub in Chicago. Got a confidential news tip? We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. Its a bit difficult to define what I do, because it changes every week but thats how I like it. We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. The logistical considerations for a dense urban city like Chicago or New York are different from those of a suburban area like Palo Alto, Calif., where we started. When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. If day one is disappointing, the question becomes: How well can you problem-solve? Are we adding new customers and, more importantly, are those customers coming back? I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. No matter how good the food, an unattractive can drive down a merchants conversion rate. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. May 31, 2020 5 11. 30 min or 20 minutes a Dasher can deliver more orders per hour, and also makes more money. Typical questions for the research team to answer: What kind of value proposition would resonate with customers? We need to address it strategically. Requires multiple case studies and a take home assessment. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. Their data platform is a growth engine that powers experimentation across the food delivery lifecycle ad images, menu presentation and pick-up time for Dashers by market, down to the single minute depending on weekday and time of the day. As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ The S&O teams process can roughly fit into this model. The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. Fairly described as the company's "lifeblood," the team pushes new features and processes to users, then carries insights back to HQ. RIP DoorDash hiring process. "We can't really speed up [the. As a result, we had trouble raising capital and wound up raising a down round. I can provide detailed insights. The compounding impact on the business is tremendous, because DoorDash is generating organic growth without spending more on customer acquisition. Were determined to leave our mark. Staff Researcher@DoorDash. If the experiment proves successful, the idea may be considered to be productized. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. doordash strategy and operations interview. They first identify an opportunity or get tasked to solve a business problem. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. Strategic Partner Manager Career. For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. Our managers understand were not going to make our money back in a day. doordash strategy and operations interview. 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. Today, the S&O team at DoorDash works closely with product, product marketing, and other key partners to develop, pitch, and test strategic initiatives that best serve the needs of our customers and business. Sign up for free newsletters and get more CNBC delivered to your inbox. In the past, research has helped me conduct a conjoint survey to target the best combination of features for our consumer base as well as design, host, and analyze surveys that gauge consumer interest in new and evolving products. All Rights Reserved. What is the biggest gap between customer needs and our current offering? I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. Ive heard this repeated often: Speak as if youre right. Its a huge competitive data moat. Consider a prediction a data microservice that any DoorDash app can call, and automate decisions based on real-time data, vs. static rules. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. Try not to get overwhelmed or frustrated. About the Role. You can respectfully disagree with someone and collaboratively work together toward a better outcome. Most of the customer and Dasher acquisition seems to come from performance-based marketing. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses.

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