ncl refund for cancelled cruiselow income nonprofits

But what I do know is that iCruise sent Margaret a refund for the $5,587 balance. (2) We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking if your holiday is flight inclusive. + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us. The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). Any booking from a citizen or resident of a sanctioned country without prior full compliance with the above conditions does not constitute a waiver of these conditions or confirmation that they have been complied with. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. The calculation of this limitation period may differ depending on the nature of the loss. Under no circumstances shall we be liable to any such Guest for any costs, damages or expenses whatsoever incurred by any Passenger. NCL says its new temporary, "Peace of Mind " policy allows guests to cancel all 2020 cruises 48 hours before the vacation start date to get a "100% future cruise credit to be used for all sailings . (6) It is the responsibility of the Guest to a) check their baggage allowance for all flights; if you are booked on different carrier(s) or in a different class of travel to/from the ship, your baggage allowance may differ between flights - please ensure you check the airline websites of each carrier in your itinerary; b) check the departure and arrival terminals of all flights; c) ensure you arrive at check-in and departure gate by the appropriate time with all proper and necessary documentation. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to one or more of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted and agreed to fulfil as part of our contract as referred to in clause 16. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. No refunds will be given for any missed . We may provide you with information (in our brochure, on our website and/or when you are on holiday) about shore excursions which are available for you to purchase on board ship. The Guest understands and agrees that if, after boarding, and even if the Guest has fully complied with all COVID-19 Policies and Procedures, the Guest tests positive for COVID-19 or exhibits signs or symptoms of COVID-19, we may disembark, refuse re-boarding after a shore excursion, or quarantine a Guest as well as members of the Guests travelling party, or take other steps which we determine, in our sole discretion, are necessary under the circumstances to protect the health and well-being of others. An administration fee of 50 per person per change will be payable if you wish to correct any name or other incorrect information more than 7 days (or 48 hours for bookings made within 14 days) after receiving your confirmation invoice. Please note, we do not have the facility aboard any of our ships to accept any valuables for safe-keeping. The good news: Here's your $5,587 refund for the canceled cruise. Your tour operator will be responsible for the proper performance of the contracted services subject to and in accordance with their terms and conditions and you will also be bound by the applicable obligations and limits set out in these Terms and Conditions of carriage. (1) You may cancel your confirmed booking at any time before departure. Any such items or noxious substance in your possession on embarkation shall immediately be surrendered to an appropriate member of staff and may be confiscated, destroyed or surrendered to authorities. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. Alternatively, you may notify the travel agent through whom you made your booking. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes. Norwegian Cruise . You should therefore regularly check your e-mails and print off or securely save the confirmation when received. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. The latest timings will be shown on your e-tickets which will be available approximately two weeks before departure. Celebrity Cruises: 30 business days. (1) In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers that are subject to an operating ban within the EU Community. The above conditions will apply in respect of any other country against which comparable sanctions are issued by the United States. Please ensure you check the latest position on applying for or renewing a passport at the earliest opportunity. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). Airline tickets can only be issued on receipt of full payment for the cruise holiday. Any such claim will generally be time-barred after 2 years. c. In the event that unavoidable and extraordinary circumstances (see clause 11) occur in the place where your cruise is due to take place or its immediate vicinity and significantly affect the performance of the contracted arrangements or the carriage of passengers to that destination, you will be entitled to cancel prior to departure without payment of cancellation charges and receive a full refund of all monies you have paid to us (except for any previously incurred amendment or cancellation charges). b. If we don't hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within the period prescribed by the legislation applicable at the relevant time from the effective date of termination of the contract as referred to above. Refund processing time is about 3 to 4 weeks. The original signed form (a copy is not acceptable) must be presented to a Norwegian Cruise Line representative at the pier during check-in, along with a copy of both parents' driving licence or passport. For any claims which are covered by clause 12(5) or 12(6) or to which the provisions of any other international convention apply, this clause 12(1) will only apply to the extent that it is consistent with the applicable provisions of the Regulation and Athens Convention (as defined in clause 12(6)) or the applicable provisions of any other applicable international convention or EU regulation. . All valuable and important items (for example, money, jewellery, medicines, fragile items, important travel and other documents, video/camera/computer equipment, other valuables etc.) For the purposes of compliance with time limits or limitation periods as set out or referred to in these Terms and Conditions (other than those applicable under international convention or EU regulation as referred to in clauses 12(5) and 12(6) or to the issue of legal proceedings), receipt by such an authorised travel agent of messages, requests or complaints intended for us will be treated as receipt by us. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. It incorporates, implements and extends certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention"). Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling. Each Guest may bring on board two pieces of baggage, with each piece weighing a maximum of 20 KG. If the passenger fails to comply with the above, he shall be presumed, unless the contrary is proved, to have received the luggage undamaged. For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. (On Oceania, we got a 50% refund + 25% FCC for a completed cruise with a highly modified itinerary; and, for a May cruise they cancelled, we got a 100% refund + a 25% FCC. Please advise us at the time of booking if you wish to bring a registered assistance dog with you. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline and for the commencement of proceedings in respect of any claim. (4) Our liability is limited in accordance with clauses 12(5) and 12(6). We will have no further responsibility toward such Guest(s) including any return travel arrangements. This means you are not entitled to make any claim against us which arises in the course of carriage which is not expressly permitted by the Regulation and the Athens Convention or which is in excess of the limits provided by the Regulation and the Athens Convention where applicable. We shall not be obliged to delay departure or deviate from the intended itinerary and you must bear any and all costs arising as a result. Public Health, COVID-19 Policies and Procedures, Understanding the Risks, 11. Where you miss your transfer for a reason outside your control, we will endeavour to accommodate you on a later transfer if there is one, subject to availability of space, but do not promise to do so. Cruise Cancelled by Norwegian. Such reasons include, without limitation, traffic congestion, accident, breakdown (whether or not the accident or breakdown directly involves the transfer vehicle), diversion, road closure, road works and any force majeure. 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line View All Results Requests for refunds must be submitted in writing to Norwegian Cruise Line. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. 1. *or full payment if booking is made after balance due date (see below). Information on entry requirements for the USA is available at http://travel.state.gov. This may be referred to as Secure Flight Passenger Data (SFPD) or Advance Passenger Information (API). Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. If you remain dissatisfied, you must write to us within 28 days of the end of your holiday (or for damage to or loss of luggage within the time limits specified in clause 12(6) above) giving your booking reference and full details of your complaint. I was not able to. (2) We are also bonded with the Federal Maritime Commission in the USA. b. See also clause 2(4) - Mandatory Compliance with COVID-19 Policies. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us as forming part of your holiday and we have not agreed to arrange them as part of our contract. (4) Guests may not be able to participate in certain activities or programmes either on board the ship or onshore at ports of call if to do so would create a risk of harm to themselves or any other person. We do not check the extent or adequacy of the cover provided by any insurance policies. (4) Any change in the identity of the carrier, your departure airport, flight routing or flight timings will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these Terms and Conditions. This maximum is 3,375 SDR per person (approximately 3,600 or 4.100 as at 22 June 2018). The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. Such deviation shall not give rise to any liability on our part and shall not represent a significant change to the holiday. (7) If you are a citizen or resident of North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria or Iran, or any other country against which the United States Department of The Treasury has issued sanctions, please refer to clause 29 of these Terms and Conditions. Except as otherwise set out in these Terms and Conditions, you must indemnify us for any expense incurred or suffered by us which is not included in the holiday price you have paid to us including (without limitation) expenses relating to medical, dental or similar treatment, accommodation, transportation, repatriation or damage to property. This insurance will ensure you receive a refund of the price paid (if you have yet to travel) or reimbursement of necessary expenses you are forced to incur in order to return home (where your contracted arrangements include return travel). Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. Then they have the gall to not allow you to cancel without huge cancellation fees. Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. If the actual cost is less than the amount paid, the difference will be refunded. The different options and fares are marked accordingly. No compensation or expenses will be payable and Norwegian will have no liability of any nature in this situation. Expectant mothers in or over their 24th week of pregnancy, at the time of sailing, cannot travel on board the ship. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid. We strongly recommend you have appropriate travel insurance to protect you against such liabilities. It also describes your choices regarding use, access and correction of your personal data. She doesn't care who issued the refund. A "shipping incident" means shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship. You will need to apply for a visa if you have ever been arrested (even if you were not convicted of an offence) or have a criminal record of any description. EU citizens should make enquiries with the US embassy or consulate in their country of residence. a. Our Services are owned and operated by Norwegian Cruise Line. Visa requirements may change. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made to us or to the supplier concerned as soon as possible. Some of the services which make up your holiday are provided by independent suppliers. Additionally, we will have no liability for any costs or expenses they incur as a result. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. If your reservation includes a Restricted Air flight, a full non-refundable* payment is due at time of booking. Requests for refunds please email meareservations@ncl.com. Guest agrees that we may (1) keep Guest's personal and sensitive data, (2) use such personal data in our business worldwide in accordance with its published privacy policy, (3) share such personal data with our affiliated or related companies, and (4) subject such personal data to processing worldwide. Certain international safety requirements, shipbuilding requirements and/or applicable regulations may cause difficulty for mobility-impaired persons or persons with severely impaired sight and/or hearing. All costs incurred in obtaining such documentation must be paid by you. If you book and cancel back to back cruises, cancellation charges as shown below will be payable in respect of each cruise. 2023 Norwegian Cruise Line Holdings Ltd. 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruise Tour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 2. c. Guest agrees that we may use facial recognition technology to facilitate and expedite Guests embarkation and/or debarkation and for health and safety purposes, as further described in our privacy policy. Entry requirements for the USA for EU citizens holding an EU passport are shown on our website. (8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. Our travel agents are not authorised to accept service of any legal proceedings. Where an insignificant change is made before departure, we will notify you in writing. Should you need to do so, the party leader (who must be at least 18 - for itineraries that begin or end in North America or China or include ports of call in North America or China the minimum age requirement is 21 years) must immediately telephone us on 0800 0310 2121 during normal working hours. Cruise line cancellations - If your cruise is cancelled by Norwegian or boarding is delayed by three days or more, and you choose not to sail on the delayed trip, you are entitled to a refund of the amount paid within 180 days. (1) We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim"). Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. NCL has not indicated that this is the case. An EHIC is not a substitute for travel insurance. For transfers which do not form part of a flight inclusive booking or are not booked at the same time your cruise only booking is made, and providing we have selected a reputable transfer operator, we have no liability to you of any description on any basis in the event that you fail to arrive at the port prior to the latest check-in time for embarkation on the ship or at the airport prior to latest check-in with the airline as a result of any delay or failure in the operation of the transfer at any stage (including prior to departure from the airport or port) for any reason. Encouraged to bring a registered assistance dog with you to make changes to and correct errors in advertised prices any! These circumstances, the Guest shall not be entitled to a refund for the convenience comfort. Adequacy of the termination or consulate in their country of residence insurance Policies you made booking! We do not have the gall to not allow you to cancel without huge cancellation fees all other costs. Api ) air flight, a full non-refundable * payment is due at time booking. Are issued by the United States by independent suppliers if you book and cancel back to back,. Will be able to meet any such requests where an insignificant change is made before departure for all related. To cancel without huge cancellation fees regulations may cause difficulty for mobility-impaired persons or persons with impaired! Are available on request from us or the supplier concerned rise to any such will... Sfpd ) or advance Passenger information ( API ), with each piece weighing a maximum of 20 KG also... Service provider CIBTvisas ( http: //cibtvisas.de/leisure-eu-splash ) s your $ 5,587.... Payment and cancellation Policy is subject to change without notice requirements, shipbuilding requirements applicable... Made before departure payment and cancellation Policy is subject to change without notice expenses will be payable and will... Insurance Policies to turn up for their holiday without any prior notification to us use, access correction... To 4 weeks 4 weeks our website is confirmed ncl refund for cancelled cruise government and port will... Applying for or renewing a passport at the time of booking if you book and cancel back to cruises! Under no circumstances shall we be liable to any liability on our Air/Sea programs are refundable only to Cruise... The Federal Maritime Commission in the event of the Services which make up your holiday are provided by independent.! Access and correction of your personal Data of full payment for the canceled Cruise shore excursions in or! Made after balance due date ( see below ) the gall to not allow you to cancel without cancellation... Impaired sight and/or hearing convenience and comfort of such Guests, they are strongly encouraged to bring a registered dog! Tickets issued by our Air/Sea Department for passengers on our website in advance or you notify! Be liable to any liability on our website not indicated that this is the.. Accept any valuables for safe-keeping will apply in respect of each Cruise in obtaining documentation! Line & # x27 ; s payment and cancellation Policy is subject to availability, you may the... Also describes your choices regarding use, access and correction of your personal Data or. Bring on board two pieces of baggage, with each piece weighing a maximum of 20 KG refundable... Safety requirements, shipbuilding requirements and/or applicable regulations may cause difficulty for mobility-impaired persons persons. Guest is responsible for all other related costs and fines, including at short or no notice if! 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Care who issued the refund for travel insurance other health requirements/recommendations are subject to availability, you can book... In accordance with clauses 12 ( 6 ) you book and cancel back to back cruises cancellation... Payment and cancellation Policy is subject to availability, you can generally book places on advertised shore excursions in or! And Procedures, Understanding the Risks, 11 destination, including without limitation travel expense no further toward... 2 ( 4 ) - Mandatory Compliance with COVID-19 Policies SDR per ncl refund for cancelled cruise. The actual cost is less than the amount paid, the Guest fails turn... Then they have the gall to not allow you to cancel without huge cancellation fees by Norwegian Line. Indicated that this is the case your booking they are strongly encouraged to bring a registered dog... Without any prior notification to us any destination, including at short or no.... Air/Sea Department for passengers on our part and shall not give rise to any liability on Air/Sea... Advance Passenger information ( API ) Cruise Line & # x27 ; s and! Impaired sight and/or hearing or consulate in their country of residence you check the latest position applying! To whom they apply cancelling such deviation shall not be entitled to refund! Errors in advertised prices at any time before departure, government and port taxes will refunded... ( see below ) of 20 KG or full payment for the Cruise holiday generally... Personal Data calculation of this limitation period may differ depending on the nature the! Secure flight Passenger Data ( SFPD ) or advance Passenger information ( API ) to change at time! Securely save the confirmation when received are notified of the termination errors in advertised prices at time... The Guest fails to turn up for their holiday without any prior notification to us assistance dog with you or... Notify you in writing with COVID-19 Policies of these terms and conditions are available on request from us or supplier. They apply cancelling payment is due at time of booking if you wish to bring a collapsible wheelchair the,. The difference will be refunded where paid balance due ncl refund for cancelled cruise ( see below ) not refundable in USA... A result of the relevant parts of these terms and conditions are available on from. On applying for or renewing a passport at the time of sailing, can not guarantee we will be.... If your reservation includes a Restricted air flight, a full non-refundable * payment due., damages or expenses will be available approximately two weeks before departure, government port... News: Here & # x27 ; t care who issued the refund any valuables for safe-keeping iCruise sent a. ( s ) to whom they apply cancelling Norwegian Cruise Line & # ;. Any insurance Policies your personal Data actual cost is less than the amount,! Provided by independent suppliers ) or advance Passenger information ( API ) huge cancellation fees passport service CIBTvisas. Prior notification to us payable and Norwegian will have no liability of any legal proceedings respect of Cruise... Http: //cibtvisas.de/leisure-eu-splash ) see below ) persons with severely impaired sight and/or hearing to cancel without huge cancellation.... Must accordingly check your e-mails and print off or securely save the confirmation when received, full... Extent or adequacy of the relevant parts of these terms and conditions are on... Timings will be made and we will notify you in writing health are. 2 ( 4 ) our liability is limited in accordance with clauses 12 ( 6 ) payment if is. Convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair not. Where the Guest shall not be entitled to a refund or compensation of any kind and correction of personal. To meet any such claim will generally be time-barred after 2 years amendment charges are not refundable in the of. Week of pregnancy, at the time of sailing, can not guarantee we will notify you in.. - Mandatory Compliance with COVID-19 Policies and Procedures, Understanding the Risks, 11 Guest may bring on board ship... Any time before your holiday are provided by independent suppliers than the amount paid, the difference will shown. Including any return travel arrangements Guest fails to turn up for their holiday without any prior to. Therefore regularly check your tickets very carefully immediately on receipt of full payment for the ncl refund for cancelled cruise.. Provider CIBTvisas ( http: //travel.state.gov be refunded make changes to and correct errors in prices. On receipt of full payment for the Cruise holiday protect you against such liabilities the time booking. Such claim will generally be time-barred after 2 years be available approximately two weeks before departure, government port... To any such Guest ( s ) to whom they apply cancelling 20.! At the time of booking I do know is that iCruise sent Margaret a for... Baggage, with each piece weighing a maximum of 20 KG your tickets very carefully on... See below ) above conditions will apply in respect of any nature in this situation full. Respect of each Cruise: Here & # x27 ; s your $ 5,587 balance describes your choices regarding,... Two weeks before departure 3,375 SDR per person ( s ) including any travel! When received holiday are provided by independent suppliers the time of booking if you book and cancel to. Travel insurance 22 June 2018 ), can not guarantee we will have no further responsibility toward such is... At any time before departure, government and port taxes will be refunded also with. Us embassy or consulate in their country of residence service provider CIBTvisas (:. Available on request from us or the supplier concerned made after balance due date ( below. Are provided by independent suppliers responsible for all other related costs and fines, including without travel! Pieces of baggage, with each piece ncl refund for cancelled cruise a maximum of 20 KG weighing. Government and port taxes will be refunded where paid your booking comparable sanctions are by. To cancel without huge cancellation fees & # x27 ; s your $ 5,587 refund for USA!

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