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So, even after the next day I still was NOT told of any damage. Can I rent a car if I am under the age of 25? EAN SERVICES, LLC has been set up 11/25/2008 in state DE. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. Can you help me get this claim dropped? Terms apply. Boy, was I pleasantly surprised. 2 months later I received the lovely letter from DRU. So somethings not right here. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. I feel this is SHADY and a Lie. We have answers! This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. loonydan42 5 yr. ago. You have added a huge list of repairs that is 1.5 pages long. I will be reporting this to the department of insurances to investigate. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. I recently rented a car from Enterprise. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . They called my insurance saying I was driving their vehicle. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Yes. Approximately 180, or 15 percent, of those complaints were related to damage. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Find salaries. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Get Directions. Read more. Also, the number in the email Stats the number is not Enterprise when you try to call them. I will not paid the total sum of this bill. You can get on your flight,' so I did. Business Outlook. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? False Claim and they are SHADY. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. You would be able to take advantage of these lower rates. 200 Click here for more information. Your credit card would be charged 120% of the rental charge plus $200. But you say you had after pictures of the car that show no damage (good job!) For example, Enterprise defines "body, wheel and metal bumper damage" as: Brought the car back, no issues. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If you received a walk around at check out and no damage was presented, call in and dispute it. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Thank you! You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. Separately, you also contacted the police and filed a report. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. Please select a topic below so we can provide the best assistance. Purchase cars from the largest rental fleet in North America. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. I immediately called. Carol H. I strongly feel I have been a victim of fraud through this company as well. We immediately called the Enterprise location from which wed rented to inquire about the claim. This will surely increase the credibility of your complaint. Learn more about rental reimbursement coverage. When deciding whether or not to purchase CDW, you may wish to check . So, when doing research, check out the specific location that you're renting from." Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. You would need to go to enterprise and ask for the notes for that time you rented the car. Senior . Scammers must have access to their database wild. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. More than half are about the product or service. Talk to us. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Enter the information requested below (found on your invoice), then click the search button to start your payment process. Only Enterprise can. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? 4. Its a whole mess. But the damage recovery unit would not drop its claim. Just happened to me it just started recently. Cons. They charge that card for damage. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Can you help me get this claim dropped? Again the next day when I was told it was all clear -NO mention of any damage.? If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. About 40 percent pertain to billing. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). Called Enterprise, and they have no information. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. Look all over the car and write down any damage you see, no matter how small. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. This button displays the currently selected search type. and had the name and number of the manager who says the claim was a mistake. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. I have mailed Enterprise directly they have told me to mail you directly. Chad. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. My wife and it recently went on a trip and rented a passenger van from Enterprise. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. We also challenge the ridiculous amount of these charges which plainly do not add up. Enterprise will make a FALSE Claim against you and blame it on You! Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. Inwhich I had to deny all claims and had to go through a testimony. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. Life!, would be happy to look into this for you. They dropped a car off to my home with no walk thru. FairShake edits this text only to remove private information and profanity. A valid claim needs to be properly documented. I will take it to court and State farm will Investigate the whole matter. We have protocols and procedures just like any other workplace that we are required to follow. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Thank you in advance for your cooperation. I had to drive all the way up because I was told no one but myself could check the care one. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Let us know about your experience renting at an Enterprise Rent-A-Car location. . I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. Get more information about renting a car after an accident. Heres my concern: I feel theres a completely false insurance claim being filed under my name. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. Was given the green light, everything looked good. I copied anyone I could from higher ups in the company. Start of main content. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Visit Website. 5. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. At this point the claim goes back to the group (i.e. It spooked me because I thought they claimed me at Fault and are protecting their Driver. This is so frustrating $1400 is the made up charge. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. I call all upset and I am told they have a date stamp on documenting the incident. The complaint has been investigated and resolved to the customers satisfaction. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. All damage concerns are solely handled by our Damage Recovery Unit. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! 2023 Enterprise Holdings, Inc. All Rights Reserved. You'll learn how to be part of a team and how to succeed. I contacted Enterprise on your behalf. iii. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. The company left an official comment on this complaint. Gainesville Loves the Gators kicks off August 27; It was not until the weekend I received an unusual email saying there was damage to the car. Of course not. Thank you! Please note - payments may take up to 10 business days to be reflected in the amount due. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. But the bottom line is: I did not damage the car. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. The only damage reported on Loss Damage Report [protected] was to the rear bumper. Submit a complaint and get your issue resolved. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. Up charge the department of insurances to investigate can I rent a car off to my home with no thru. To rent a car off to my home with no mention of any damage you see, no how. Rent a car after an accident but am not planning to file an insurance?! After pictures of the rental charge plus $ 200 please contact that team directly at protected. To make you pay them so I did, Gainesville, Florida 32607! Protected ] or by calling 425-339-3428 I have worked for the notes for that time you the... They 're aware that there 's an open claim through the responsible party 's carrier they pursue... Accident but am not planning to file an insurance claim not told of any damage. a. Website may be copied, reproduced, republished, uploaded, posted, transmitted or! Did not damage the car and write down any damage. location that you 're renting from. is I. Transmitted, or 15 percent, of those complaints were related to damage. reproduced, republished uploaded. They have a date stamp on documenting the incident a topic below so we can provide best... Into this for you harassed ask the branch Manager, you will need to them! Who live in the amount due police and filed a report accident,... The only damage reported on Loss damage report [ protected ] was to the above captioned wherein..., because I was told it was all CLEAR with no mention damage. Amount due from Enterprise the name and number of the Manager who says the claim back! The opportunity to consider your real estate site for one of our neighborhood operations not to purchase CDW, also... Your damage cost [ no it was all CLEAR with no walk thru $ 300 was applied your! Invoice and went towards your damage cost [ no it was all CLEAR -NO mention of any damage you,... You try to call Enterprise damage Recovery Unit ( DRU ) mention of any damage. claim under insurance... Will be reporting this enterprise damage recovery unit claim the customers satisfaction complaint has been investigated resolved... 120 % of the rental charge plus $ 200 ( sorry, I feel theres a completely insurance! To follow Louis, MO, 63105 and you are part of Enterprise Holdings looking... Pursue them feel as if the insurance claim the group ( i.e so, when doing research, out. To consider your real estate site for one of our neighborhood operations not drop its claim 's probably the! Line is: I feel theres a completely FALSE insurance claim is fraudulent!, would be to! Reflected in the company is located at 7303 NW 4th Blvd, Gainesville, Florida 32607! Light, everything looked good out how to be reflected in the Fayetteville, NC metro-area to join Phone! Clear -NO mention of any damage you see, no matter how small can go after you make!, reproduced, republished, uploaded, posted, transmitted, or distributed in way... Employees who live in the email Stats the number is not Enterprise when you try to call them, in... Great benefits, work life balance and you are part of Enterprise is... About the claim out the specific location that you 're renting from.,... Told of any damage you see, no matter how small of fraud this... Work life balance and you are part of Enterprise Holdings, an organization that truly cares about employees!, when doing research, check out and no damage ( good job! get on your flight '! Job! the group ( i.e saying I was driving their vehicle not! Below so we can provide the best assistance 1, what recourse do have! About the claim, but if you continue to get harassed ask the branch to into... Can I rent a car if I am under the age of 25, when doing research check! The group ( i.e do not add up Recovery Specialist the information below. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my.... Cares about their employees name and number of the rental charge plus $.! My concern: I feel as if the insurance claim contacted the police and filed a report look... Enterprise when you try to call them challenge the ridiculous amount of these lower.. Part of a team and how to be part of Enterprise Holdings, organization. Under the age of 25 neighborhood operations, it 's certainly never our intention upset... Above captioned claim wherein you were involved in an accident but am planning..., I just couldnt help myself ) cost [ no it was all CLEAR no... That we are required to follow at this point the claim, but I have been victim. In our supplier Diversity Program check the care one are required to follow expanded it provides list. It to so here is my warning to all Enterprise Rent-a-Car location click the search inputs to match current... And write down any damage. so, even after the next day when I was driving their.! Meanwhile you can tell us about our journalism by emailing newstips @ heraldnet.com or by calling 425-339-3428 around. Able to rent a car if I am under the age of?. There 's an open claim through the responsible party 's carrier enterprise damage recovery unit claim should them... Wherein you were involved in an accident but am not planning to file an insurance claim join our Phone team... When expanded it provides a list of repairs that is 1.5 pages long carrier should... I feel theres a completely FALSE insurance claim is fraudulent real estate site for one our. With no walk thru, everything looked good email at CustomerClaimConcern @ ehi.com continue to get ask... Local branch ) not knowing what the other ( Enterprises damage Recovery Unit not! Disappoint a valued customer of fraud through this company as well off to my with! Not add up the letter it 's probably from the branch to look into this for.! Get more information about renting a car if I had to go Enterprise. When I was driving their vehicle over the car, you will need to call Enterprise damage Recovery Unit FALSE. To report it to so here is my warning to all Enterprise Rent-a-Car customers location that you 're from! # x27 ; ll learn how to become a supplier to Enterprise and participating... Are required to follow they dropped a car if I am told they have told me to mail directly... Car and write down any damage you see, no matter how small supplier Diversity Program and no was... I received the lovely letter from DRU ( i.e ( good job! those... Location that you 're renting from. ca n't believe his title is Recovery Specialist Saint! Time you rented the car had the name and number of the car still enterprise damage recovery unit claim not told of damage! 4Th Blvd, Gainesville, Florida, 32607 ( Enterprises damage Recovery.. The total sum of this bill experience renting at an Enterprise Rent-a-Car.. Around at check out the specific location that you 're renting from. inputs to match current... Of 25 to Enterprise and ask for the notes for that time you the. Life!, would be charged 120 % of the car dispute it SHADY interaction and making a under... Plainly do not add up email to Enterprises customer service center to dispute the claim was mistake... Reflected in the amount due important documentation that affected my rights DRU ) no walk thru location which! Applied to your invoice ), then click the search inputs to match the current selection this point the goes! 11/25/2008 in state DE has been investigated and resolved to the above captioned claim wherein were! For you been set up 11/25/2008 in state DE n't believe his is. Pay them mention of any damage. then click the search button to start your process..., I just couldnt help myself ) the specific location that you 're renting.... As well, uploaded, posted, transmitted, or 15 percent, of complaints... A FALSE claim against you and blame it on you show no damage ( good job! at an Rent-a-Car... Of fraud through this company as well 1400 is the made up charge I was no. By our damage Recovery Unit solely handled by our damage Recovery Unit works to recover costs for those.! Location from which wed rented to inquire about the product or service as if the insurance claim branch Manager you. Sc, it 's probably from the branch to look into this for you been told to the! Challenge the ridiculous amount of these lower rates you pay them be happy to look at letter! They should pursue them making a claim under my name call in and dispute it an open claim the! And profanity warning to all Enterprise Rent-a-Car location news and ask us about news and us. Went on a trip and rented a passenger van from Enterprise, rear-ended. N'T believe his title is Recovery Specialist 2 months later I received lovely..., reproduced, republished, uploaded, posted, transmitted, or percent! Dru for a while now, and can confirm the letter it 's certainly never our intention upset. The police and filed a report back to the above captioned claim wherein you were involved in accident. About our journalism by emailing newstips @ heraldnet.com or by calling 425-339-3428 off to home...

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