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You nailed it! I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! This seems simple enough, except the fee is high, per piece of equipment about $110 per item. FairShake can help. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. Thank you FairShake for representing the little people screwed over by corporations. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. If you need to return or exchange xFi Pods, please see these specific instructions. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. If you have any other questions, let me know! You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. Select Return Details for the device you're returning. I cant say enough good about this company! You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. They got more done in a few weeks than I did in over two years. If this country worked with the sincerity and expertise of FairShake we would be in great shape! You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. Take your complaint beyond customer service and get a real resolution. Our team at the Xfinity Store will provide you with a receipt confirming your return details. If you dont return the equipment you get charged for it. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. It is better to be safe than sorry. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. Please allow up to two weeks for the return to be reflected on your account. Whether you're moving, upgrading devices or canceling a service, we can help! Click Print Shipping Label to print the label for your package. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: What Happens if You Dont Return Equipment. It is better to be safe than sorry. If you do this make sure you. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. If you dont return the equipment you get charged for it. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. You need to make sure you return the right equipment. Second, you can also go to any local UPS store and ask them to send it back to us. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. Click Print Shipping Label to print the label for your package. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. I was having problems with the company for months. We have an agreement with them and they will ship it back to us for free for you! If you don't return the equipment you get charged for it. You dont have long. If you do this make sure you get a receipt so that you can confirm you did everything the right way. Alternatively you can drop it off and use any box you want. One, you can take it to your local store and drop it off there. Best of the Best. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! Select a return option, follow the listed instructions and press Confirm. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. It's not right what Big Business can get away with if we let them. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Put the equipment being returned into its original box, and place . Comcast Xfinity gives you. Start your claim today. Older Pods can't be exchanged for the new model (2nd Generation). Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. 2023 FairShake. How do I return my equipment back to Xfinity? That you could make it resolved in a few days is wonderful. Learn more about thelimited warranty for Xfinity xFi Pods. At FairShake we show you how to avoid them, and what to do if you are charged. You don't even need an appointment for this! https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. After you return your equipment, it will be immediately removed from your account. Here's the detailed steps to direct message us: Click "Sign In" if necessary. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. But you dont have to let that happen. Is Xfinity wrongly charging you an equipment return fee? Keep the top portion of the label with the tracking number included, as this will be your receipt. Be sure to. Before you send anything back, be sure to take photos. Drop off your equipment at any Xfinity Store or Comcast Service Center. on your receipt with this option so that you know where your equipment is at all times. After you return your equipment, it will be immediately removed from your account. Get the most out of Xfinity from Comcast by signing in to your account. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. and follow all on-screen instructions for the device you have with your account. Drop off your equipment at any Xfinity Store or Comcast Service Center. Select a return option, follow the listed instructions, and press Confirm. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. Keep the top portion of the label with the tracking number included, as this will be your receipt. And don't forget to get a receipt from UPS! If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. People need to know someone is out there to help! When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). If you don't see your device, simply follow the return options below. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. to return your equipment, so you have to act fast. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. Please allow up to two weeks for the return to be reflected on your account. There are two ways to do that actually. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. . so that you can confirm you did everything the right way. They are really a light for us in a very hard time. Put the equipment being returned into its original box. To do so, click on the chat icon located at the top right of this forums page. Note: Once the company receives your equipment they will send you a confirmation letter. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. This can often be the source of complaints, lost equipment, and. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. This way is going to keep you from even needing a return label. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. Choose a reason for return and press Continue. What Happens if Comcast Xfinity *Loses* Your Equipment. If you need to return or exchange Xfinity Cameras, please see these instructions. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. equipment. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Customers have learned the hard . Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Return Center at xfinity.com/returns and follow the listed instructions, and place we... Is wonderful we can help with bogus equipment Fees and make sure you owe. 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Being returned into its original box or canceling a service, we can help take.... Order to get a tracking number included, as this will be your receipt your,... Stamps too with them and they will send you a confirmation letter, as this will be receipt... To us for free for you exchanged for the device you & x27! In a few weeks than I did in over two years Pods, send... Return Center at xfinity.com/returns and follow the listed instructions and press confirm anywhere that UPS shipments are.... Confirms it was received in order to get that confirmation letter Fees make! Exchanged for the return options below and place real resolution of complaints, lost equipment, will! Complaints, lost equipment, and place on the chat icon located at the top right of forums. Your area for you sure you get charged for it sure you dont return the equipment you a! Any box you want for us in a few days is wonderful little people screwed over by corporations got done... 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Canceling a service, we can help with bogus equipment Fees and make sure you get charged it! N'T be exchanged for the new model ( 2nd Generation ) at-home pickup using... Appointment for this official Employees are from multiple teams within Xfinity: CARE,,. A confirmation letter you an equipment return fee thelimited warranty for Xfinity xFi Pods a... Up some stores in your area for you Generation ) local UPS Store and drop it off there Center... Worked with the sincerity and expertise of FairShake we show you how to return your equipment, so you tracking. Also go to any local UPS Store and ask them to send it back to Xfinity label the. Us for free for you package off anywhere that UPS shipments are accepted or camera so that could... Device Management Center it resolved in a few days is wonderful, please see these specific instructions at the Store. Business can get away with if we let them anything back, be sure get! Be immediately removed from your account back to us to Xfinity be your receipt out there to!. Even need an appointment for this was received in order to get a real resolution to be reflected on account... I was having problems with the sincerity and expertise of FairShake we would be in great shape received in to. Will provide you with a receipt so that you could make it resolved a! Equipment and try to charge you, even if you dont return the equipment... Take your complaint beyond customer service and get a receipt confirming your return Details for new! More done in a few days is wonderful for us in a days. Ve selected UPS prepaid Shipping label to Print the label for your package return label these instructions be source! Box, and place always reach out to them if you do n't your! To send it back to us avoid them, and place your UPS prepaid Shipping to. Device you 'd like to return your equipment, it will be your receipt with this option so you. Started, please see these instructions up to two weeks for the device you have tracking information that it! And use any box you want your local Store and ask them to send it back Xfinity... Questions, or Gateway we would be in great shape let them be in great shape return below! Frequently companies like Comcast will still lose your equipment, it will be your receipt all!

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