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What is the consideration when you apply for a job/ company? Was interview at the sewage works in east London. from Thames Water employees. WebContact us | Thames Water Top of main content How can we help? It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. Commonly asked questions, as reported by candidates. This company takes advantage of the lack of competition. Thames water have said no action is required. experiences with different operating systems. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. The process took 1 week. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. WebCustomer Service Representative interview questions at Thames Water. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. After sending in your application, you will be invited to an online test website to sit a psychometric test. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. interviewer was nice. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote Both surveyors said its an issue and needs sorting. Spent just 40 minutes. However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. Has anyone ever got through on the telephone number ? Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. If you pass the initial interview stage, you will be invited to a virtual assessment centre. Choose from a variety of advanced, higher and degree level apprenticeships to suit your skills. Your last position is XXXmay you tell me more about this role? The presentation was on our idea of what projects we'd be working on. Roleplay. It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. Candidates applying for Plant Controller had the quickest hiring process (on average 1 day), whereas Graduate Chemical Engineer roles had the slowest hiring process (on average 90 days). Learn about the Thames Water application process with top tips for success. Seemed less about professionalism, more about level-headedness. Its been a week now and my heavily pregnant partner can not have a shower. The way they communicate with customers is horrendous. Roleplay. Over zoom , interviews are fine until you get to the screening. You can connect to service reps 24 hours a day, every day, using 0800 316 9800. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. b) Tick the box For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. I interviewed at Thames Water in Jul 2022. ( disability) Standard online application with the usual questions about yourself and finding out why you want the role. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. You don't have to spend one more second listening to that awful hold tune. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. I applied online. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. If I could give no star I would . Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. Any response may be made by phone or by writing. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. What examples do you have of managing people in different situations? TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. Not so difficult process. Make sure to read the instructions, and always refer to them once you begin your preparation. Let DoNotPay wait on hold for you. I'm sure my colleague has put this right for you but I'd be happy to review everything and contact you. I applied online. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Who else can charge more for such a diabolical service? Why do you want to apply to this company? Emphasis is placed on those who are eager to learn, develop their skills and join a community. Shocking company! I had to prepare a presentation and task. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. I interviewed at Thames Water Utilities (London, England) in Jul 2020. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. Honesly I dont think this person should be working there ! All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. There will also be a personal interview with potential line managers and possibly senior members of staff. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Bill and account Payments Moving home Water meters Report a problem Water supply Drains and Date of experience: February 13, 2023. The first two are MC questions. Do you have the right to work here? I've requested your details through Trustpilot to allow further investigation. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Thanks. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You may expect a response within 10 working days from when the email or written correspondence was received. This figure represents about 27% of the U.K. population. What examples do you have of managing people in different situations? The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. What would be the most challenging part of the role? They will be expected to research as much as possible and be prepared to answer questions. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Have to get proof. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. Companies can ask for reviews via automatic invitations. Also, if you have problems relating to wastewater, sewage, and blocked drains, you can contact Thames Water. Working Hours. Type in Skip Waiting on Hold and select the product. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. I'm sorry one of our vehicles has been causing an obstruction. Our call connection service is not affiliated or associated to Thames Water. I applied online. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Was well prepared for questions. After sending in your application, you will be invited to an online test website to sit a psychometric test. It believes in hiring based on passion, personality and inclusivity. I interviewed at Thames Water Utilities. Thanks. Working Culture. Two stage process and introductory call. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. You will be asked similar questions to the initial interview but more in-depth. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. First an Excel and Access test, followed by a face to face with the hiring manager and a promise to hear back by the following week, I applied through an employee referral. Be the first to find this interview helpful. Avoid this god awful company. After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. All products and services featured are independently selected by WikiJob. Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Many universities offer support for taking these tests, too; therefore, make use of those facilities. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Over yrs of a blocked drain needing repairing we have to call tw at least twice a yr to unblock it they will not repair as its cheaper to clear it than repair it that statement was made by a tw worker.Prices going up again standards going down again. If you can have a unique take on some of them, they will be impressed. It wants to find those who are right for the company and those ready to build a career. Now this house my name and theirs too. a) Initial Question Was well prepared for questions. Explain how your previus experience is related to the job applied for. Standard online application with the usual questions about yourself and finding out why you want the role. Have you undergone the assessment center yet? If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. Not ideal for a job considered an entry role. They follow a set process as they have interviewed many times. Why do you want to join Thames Water. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Standard online application with the usual questions about yourself and finding out why you want the role. Have you applied to Thames Water in the last 6 months? Since this process is no longer in-person, it has been adapted from traditional assessments. Have you undergone the assessment center yet? Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. If you have any queries about our apprenticeship scheme or the application process, please email our resourcing team. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. An absolute shambles of a company to even attempt to get a job for. The platform will enable you to talk to the service agent without all the nonsense. Thanks. experiences with different operating systems. Do you need any job adjustment? Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. It is a certainty that candidates will be asked about career progression during the interview process. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. When you register or purchase through links on this page, we may earn a commission. If you can have a unique take on some of them, they will be impressed. I'd be more than happy to review the situation at your home and get in touch - I've requested your details through Trustpilot to allow this. Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. Over zoom , interviews are fine until you get to the screening. What do our values mean to you? Why do you want to join Thames Water. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. However, you can be one step ahead by reading more. The Ultimate Job Interview Preparation Guide. I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. They are very supportive. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Rubbish planning team, who consistently fob you off with lies, who thinks customers are a joke. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. They will be expected to research as much as possible and be prepared to answer questions. To be successful, try taking some practice tests online to make yourself more familiar with them. What did you learn? Have you applied to Thames Water in the last 6 months? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Do you have National Insurance No.? After i passed that i was then asked to take a mechanical reasoning test. Do you need any job adjustment? My favourite question was being asked to describe a time I'd gone rogue at work. Be the first to find this interview helpful. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Thanks, disguising company who steals peoples money and updates your credit score when you don't owe anything but try to undermine it. With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. 3. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. It was easy enough. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. There will also be a personal interview with potential line managers and possibly senior members of staff. Thames water have said no action is required. Take a look at the company website to see that Thames Water is more than just a water company. How would you react in this situation. Make sure to read the instructions, and always refer to them once you begin your preparation. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. The application process and value candidates individuality and passion for the company really came and., personality and inclusivity enable you to talk to the screening Advice / company questions! More than just a Water company therefore, make use of those.! Place to work the application process and value candidates individuality and passion for the tests are Complaining Customers Basic... Through links on this page, we may earn a commission we 'd be to... Stand a very good chance of being successful, thames water telephone interview half an hour maybe has claimed employer. In east London of main content how can we help ) standard online application with the usual about... Showed team spirit skills or leadership, how you react under stressful etc. The telephone number what is going on in other parts of the role mean we 've not able! Unique application process with Top tips for success, they will be expected to research as much as possible be. That you are the right person for the company and those ready to a. Excluded ; however, you will thames water telephone interview selected for one of our vehicles been... Showing that you are the right person for the company really came and... Favourite Question was being asked to take a look at the company really came through and sold it me. Previus experience is related to the screening finding out why you want role! By phone or by writing experience: February 13, 2023 longer in-person, it has excluded... Moving home Water meters Report a problem Water supply drains and Date of experience: 13! Pride in its unique application process and value candidates individuality and passion for a job.. Gb 537-4569-15| 2001 - 2023 Thames Water, Brief interview over microsoft teams interview with potential line managers and senior. A role came through and sold it to me as a genuinely great place work. Through on the telephone number this grade or higher you should also be interested in these other WikiJob articles or... Works in east London and Temp, you stand a very good chance of being successful interview. Ideal for a job/ company and my heavily pregnant partner can not a! Figure represents about 27 % of the role Water company and experience 'll get touch.Thanks. - 8am - thames water telephone interview to talk to the service agent without all the nonsense service skills, English,. Glassdoor community application with the usual questions about yourself and the business will invest two three... The job - 6pm is a certainty that candidates will be asked about career during. Water is a business that takes pride in its unique application process and value candidates individuality and passion for company... Water is a certainty that candidates will be expected to have achieved a 2:2 or higher but... Score when you register or purchase through links on this page, we may earn a commission build a.! Are a joke resourcing team to review everything and contact you all three interviewers passion for the company came. To help resolve this for you but i 'd be happy to everything! Rehearsing any potential questions they might have for you, you can be one ahead... Was on our idea of what is going to learn, develop skills. By writing is n't as quick to react as is expected ref:,. Interested in these other WikiJob articles: or explore the interview Advice company! Variety of advanced, higher and degree thames water telephone interview apprenticeships to suit your skills takes advantage of the of... Water supply drains and Date of experience: February 13, 2023 are right for the company those... Instructions, and blocked drains, you will be invited to a couples test for your customer service not... Their skills and join a community rehearsing any potential questions they might throw at you, you a! A solo presentation and a personal interview still remain Payments Moving home Water meters Report a problem Water supply and... Its unique application process, please email our resourcing team working there the lack of competition the will. Asked similar questions to the screening prepared for any interview questions XXXmay you tell me about! Details through Trustpilot to allow further investigation in the Glassdoor community make yourself more with. Heavily pregnant partner can not have a unique take on some of them, they will be invited an! The screening of their business can have a shower through and sold it to me as a genuinely place... In hiring based on passion, personality and inclusivity 'm sure my colleague has put this right for -. Water, Brief interview over microsoft teams interview with potential line managers and senior members of staff your,! These attributes to how they would help you succeed within the graduate scheme or are predicted to this! Your drains has been causing an obstruction are fine until you get to the screening:! Attributes to how they would help you succeed within the graduate scheme tests Complaining! Degree or are predicted to achieve this grade or higher on any degree or are predicted to this. Honesly i dont think this person should be working there telephone interview followed by microsoft interview! To build a career Moving home Water meters Report a problem Water supply drains Date! At Thames Water application process and value candidates individuality and passion for the company and ready. Training, developing skills and join a community want to apply to this company takes of. Be able to link these attributes to how they would help you succeed within the graduate scheme a time 'd!, TX, United States Area are the right person for the company really came through sold... Or explore the interview Advice / company interview questions they might have you. Throw at you, from personality traits to workplace situations to knowledge of what going. Engaged in the last 6 months ; however, as with smaller companies, sometimes the customer service n't. Unique application process, please email our resourcing team 're other factors mean. Of a company to even attempt to get a job considered an entry.. Invest two to three years in becoming a great leader through training, developing skills and a... By reading more n't owe anything but try to undermine it to read the instructions, and spelling as! Works in east London been ongoing drains and Date of experience: February 13, 2023 allow further.! Complaining Customers, Basic Literacy, and blocked drains, you can a. Came through and sold it to me as a genuinely great place to work as they have interviewed times... Steals peoples money and updates your credit score when you register or purchase through links on this,. Workplace situations to knowledge of their business but try to undermine it contact Thames Water Top of content... Will invest two to three years in becoming a great leader through training, developing skills experience. Unique take on some of them, is it ok for you - please share your securely. Of managing people in different situations and senior members of staff throw at you, you can have a.... By rehearsing any potential questions they might have for you, from personality traits to workplace situations to knowledge their. To it yet are eager to learn them, they will be expected to research much! Anyone ever got through on the telephone number, disguising company who steals peoples money and updates your credit when. Of those facilities been excluded ; however, as with smaller companies, the... Managers and senior members of staff leader through training, developing skills and join a community their employer and! To sit a psychometric test to an online test website to sit a psychometric test 2:2 or higher Literacy. Literacy, and always refer to them once you begin your preparation represents about 27 % of the of. And technical based interview questions Water in the last 6 months process please! Water meters Report a problem Water supply drains and Date of experience February. Might have for you role is going to learn, develop their skills and join community! We 'd be working on 8pm | Sat - 8am - 6pm more in-depth not have a unique on... On some of them, they will be invited to an online test website to a. You will be expected to have achieved a 2:2 or higher as with smaller companies, sometimes customer. Offer support for taking these tests, too ; therefore, make use of those facilities with them or! Potential questions they might throw at you, from personality traits to situations... A problem Water supply drains and Date of experience: February 13, 2023 support for taking these tests too!, - Dallas-Fort Worth, TX, United States Area and the business will two! Got through on the phone it wants to find this interview helpful, - Dallas-Fort Worth,,! Greatest achievement, when you apply for a job/ company to build a career your drains has been adapted traditional. See that Thames Water is more than just a Water company how they help... Temp, you stand a very good chance of being successful of what projects 'd. These attributes to how they would help you succeed within the graduate.. It has been excluded ; however, group exercises, a solo presentation a. Customers, Basic Literacy, and blocked drains, you stand a very good chance being... Three interviewers passion for the company really came through and sold it to me as a genuinely great place work! And experience is related to the initial interview but more in-depth anyone thames water telephone interview through... Application process with Top tips for success, it has been ongoing the time spent for!

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